Shipping & Returns
Delivery times vary. Items made to order take from 2-6 weeks, depending on complexity and amount of already pending orders.
Please keep this in mind when planning to gift the piece for a special occasion that has a specific date. However, if you need a jewel in a shorter period and you just realised that you are in a hurry, email me and we will see what can be done. There are always pieces in stock, so there might be something already finished and ready for purchase.
Items in stock ship the next working day.
Shipping costs include shipping with a tracking number and insurance.
If you prefer shipping without insurance, there is a free option to pick from, but please keep in mind that in that case Mokosh Jewels stops being responsible for the package after it has been dispatched.
Returns are not possible for custom orders, except replacing them with an item in stock that is of a comparable price.
If an item is found to be faulty, Mokosh Jewels will cover the fees for extra shipping and repair costs or replace it when repairs are not an option.
Items that are in stock are eligible for returns or swap with other items in stock.
Please make sure you provide a correct ring size. Resizing the ring is an option, but the customer is expected to cover the expenses when the mistake happened on their part.
Please be aware that this will normally incur a minimum charge of 20€, depending on the process required.