Shipping & Returns

DELIVERY TIMES

Delivery times vary. Items made to order take from 2-6 weeks, depending on complexity and amount of orders pending .

Please keep this in mind when planning to gift the piece for a special occasion that has a specific date. However, if you need a piece in a shorter period and you just realised that you are in a hurry, get in contact and we can discuss options. There are always pieces in stock, so there might be something already finished and ready for purchase.

Items in stock ship the next working day.

SHIPPING INFORMATION

Shipping costs include shipping with a tracking number and insurance.

If you prefer shipping without insurance, there is a free option to pick from, but please keep in mind that in that case Mokosh Jewels stops being responsible for the package after it has been dispatched.

RETURNS

I hope that you will be utterly enchanted with your Mokosh Jewel!

Returns are not possible for custom orders unless they are found to be faulty.

If for any reason you should be unhappy with your purchase, the item can be exchanged for another item in stock within 2 weeks.

If an item is found to be faulty, Mokosh Jewels will cover the fees for extra shipping and repair costs or replace it when repairs are not an option.

RING SIZING

Please make sure you provide a correct ring size. Resizing the ring is an option, but the customer is expected to cover the expenses when the mistake happened on their part.

Please be aware that this will normally incur a minimum charge of 35€, depending on the process required.