Shipping & Returns
Shipping costs include shipping with a tracking number and insurance.
If you prefer shipping without insurance, there is an option to pick from, but please keep in mind that in that case Mokosh Jewels stops being responsible for the package after it has been dispatched.
It is highly advised to choose the insured option.
Delivery times vary. Items made to order take from 2-5 weeks, depending on design.
Please keep this in mind when planning to gift the piece for a special occasion that has a specific date.
Items in stock ship the next working day.
Returns are not possible for custom orders unless they are found to be faulty. In this case, Mokosh Jewels will cover the fees for extra shipping and repair costs or replace the item, when repairs are not an option.
Items that are in stock are eligible for returns or swap with other items in stock.
Imperfections and uneven design are a part of Mokosh Jewels signature in most collections.
Please make sure you provide a correct ring size. Resizing the ring is an option, but the customer is expected to cover the expenses when the mistake was on their part.
Please be aware that there may be a fee of up to 50€ for resizing, depending on the process required.